Coronavirus Update

COVID-19 Update - April 17th 2020

Following the Government announcement yesterday that lockdown restrictions will continue for at least another three weeks, we wanted to advise our customers, suppliers and business partners that the statement immediately below, dated March 31st, remains unchanged, but, as ever, under constant review.

We will of course continue to keep this page regularly updated.


COVID-19 Update - March 31st 2020

Dear Customers

You will be aware that due to the Coronavirus epidemic the Government and Public Health England have recently made public announcements requiring people to take social distancing measures and to remain at home wherever possible. This has resulted in us needing to take unforeseen measures as, like many other businesses, we are now facing unprecedented challenges.

We are seeing a significant reduction in work and many customers have reduced demand. We have therefore made the difficult decision to temporarily cease some of our operations. We have however retained a core staff to run a reduced operation and to respond to customer enquiries and queries.

We fully appreciate that this is a difficult and challenging time and we wish to do all we can to try and support you.

Please use your normal Qualter Hall contact for any queries in the first instance. If that member of staff is unable to answer your query, then please use the following contacts for further assistance:

Sales:  m.george@qualterhall.co.uk
Technical:  g.carr@qualterhall.co.uk
Operations:  k.richardson@qualterhall.co.uk
Commercial:  m.glymond@qualterhall.co.uk
Finance:  d.marshall@qualterhall.co.uk

We will be in touch with you again as and when we are able to provide updates on the situation and when we anticipate being in a position to resume full operations.

Yours sincerely,

Martin Kelly
Managing Director
For and on behalf of Qualter, Hall Company Limited


COVID-19 Update - March 19th 2020

Coronavirus (COVID-19) is having a significant impact on our daily lives, at work and at home. Measures have been announced by the government to seek to slow down the spread of this virus and it is essential that we all take action to protect ourselves and those around us during these challenging times.

The health and wellbeing of our colleagues and the businesses that we work with is of paramount importance to Qualter Hall.

We are implementing appropriate measures to ensure that we can continue to deliver a high level of service whilst also providing a safe working environment for our people.

Operational Continuity

We created an emergency response team of senior leaders to coordinate decision making and all communications. We have also appointed C-19 reps in every team to cascade information both ways quickly and sensibly. Keeping everyone informed on what is happening given the rapidly changing situation is key.

We have invested in IT and, on a phased basis, we are rotating staff to work from home with the same security protocols as in our offices. By adopting a phased approach, we are ensuring that service is unaffected as new working from home protocols are introduced.

Plans are in place to deal with postal deliveries but it would be helpful if communications could be sent electronically during this period, wherever possible.

Face to Face Meetings

We have restricted business travel to minimise the spread of the virus.

We are encouraging the use of Microsoft Teams, video conferencing and telephone conferencing as an alternative to face to face meetings.

Monitoring Wellbeing

We prioritised working from home for colleagues who are classed as vulnerable because they, or a member of their household, have underlying health issues. We also asked pregnant colleagues to work from home with immediate effect or those colleagues with pregnant partners.

In accordance with Monday's government announcement, any colleague who has someone in their household who is displaying any of the COVID-19 symptoms is required to stay at home.

We are keeping a record of any colleagues who have self-isolated if they have displayed any of the symptoms of fever and / or a new persistent, dry cough.